Our Shipping Policy: 

  

We ship all merchandise via UPS Ground, unless specified otherwise by you at the time of order.  UPS cannot deliver to P.O. Boxes.  If the only available "ship to" address is a P.O. Box, please call us with your order. If shipments cannot be made for any reason, you will be notified in that same time period.   Any "special order" will not be shipped until the entire order is completed, unless requested otherwise. Orders are shipped in 5-7 Days 

  

  

  

TOLL FREE (800) 488-2009 

Monday - Friday 8 a.m. - 5 p.m. CST 

  

Our Return and Refund Policy: 

  

Returns for reasons other than improperly manufactured goods customer will be charged a 15% restocking fee.  All returns must be made within 60 days of purchase.  

  

ALL returns must be authorized through return material authorization procedures of Humboldt Specialty via e-mail or fax, prior to the return of goods.  Customer pays all return shipping (except for improperly manufactured goods). 

  

Our Privacy Policy: 

  

At Humboldt Specialty Manufacturing Company we seek to provide products, services, and offers of value to you and your family. We use information from our interactions with you and other customers to help us achieve that goal. All information obtained is used solely for the purpose of Humboldt Specialty Mfg. Co. We do not sell or distribute any information to third parties.  

  

We use the information we collect for various purposes, including:  

  

·  To complete your purchase transactions;  

·  To provide the services you request;  

·  To send you information or other offerings through the mail;  

·  To contact you about the status of your orders;  

·  To identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that may be of interest to you;  

·  To provide other information concerning products you have purchased;  

·  To improve our merchandise selections, customer service, and overall customer shopping experience.  

  

We also recognize and respect your privacy. We have procedures intended to ensure that your personal information is handled in a safe, secure, responsible manner. When you place an order online, you can feel confident that your personal and credit card information are safe and remain private.  AnimalProductsUSA.com uses industry-standard encryption to protect all confidential information sent via our website.