We ship all merchandise via
UPS Ground, unless specified otherwise by you at the time of order. UPS cannot deliver to P.O. Boxes. If the only available "ship to" address is a
P.O. Box, please call us with
your order. If shipments cannot be made for any
reason, you will be notified in that same time period. Any "special order" will not be shipped
until the entire order is completed, unless requested otherwise. Orders are
shipped in 5-7 Days
TOLL FREE (800) 488-2009
Monday - Friday 8 a.m. - 5 p.m. CST
Return and Refund Policy:
Returns for reasons other
than improperly manufactured goods customer will be charged a 15% restocking
fee. All returns must be made within 60 days of purchase.
returns must be authorized through return material authorization procedures of
Humboldt Specialty via e-mail or fax, prior to the return of goods. Customer pays all return shipping (except
for improperly manufactured goods).
At Humboldt Specialty
Manufacturing Company we seek to provide products, services, and offers of
value to you and your family. We use information from our interactions with you
and other customers to help us achieve that goal. All information obtained is
used solely for the purpose of Humboldt Specialty Mfg. Co. We do not sell or
distribute any information to third parties.
We use the information we
collect for various purposes, including:
· To complete your purchase transactions;
· To provide the services you request;
· To send you information or other offerings through
· To contact you about the status of your orders;
· To identify your product and service preferences, so
that you can be informed of new or additional products, services, and
promotions that may be of interest to you;
· To provide other information concerning products you
· To improve our merchandise selections, customer
service, and overall customer shopping experience.
We also recognize and
respect your privacy. We have procedures intended to ensure that your personal
information is handled in a safe, secure, responsible manner. When you place an
order online, you can feel confident that your personal and credit card
information are safe and remain private.
AnimalProductsUSA.com uses industry-standard encryption to protect all
confidential information sent via our website.